Return & Refund Policy

Littlehandsformom

Order Confirmation and Policy Acceptance

By placing an order on the Littlehandsformom website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

By completing a purchase, you acknowledge that you:

Have reviewed and accepted the return conditions and timelines
Agree to follow the return procedure outlined below
Understand that in case of a payment dispute or chargeback, this policy and all related order records may be used as supporting documentation

Returns

If you are not completely satisfied with your purchase, you may request a return for eligible items within 30 days of delivery, provided the conditions below are met.

Return Eligibility

To qualify for a return:

Items must be unused, unworn, and unwashed
Items must be returned in their original condition and packaging
Only standard product inspection is permitted
Return shipping and handling costs are the responsibility of the customer

Once your return is received, it will be inspected and processed within 7 business days.
We reserve the right to refuse returns that show signs of wear, misuse, or damage not caused by us.

How to Request a Return

To initiate a return, follow these steps:

Send an email to info@littlehandsformom.com within 30 days of delivery
Include the following information:
- Order number
- Reason for return
- Photos of the item (required if damaged or defective)
- Full name and shipping address
Wait for approval and instructions before shipping the item

Do not send items without authorization. Unauthorized returns may be refused.
We recommend using a trackable shipping service and keeping proof of shipment until the return is completed.

Defective or Damaged Items

If your order arrives damaged or with a manufacturing defect, contact us within 2 days of delivery at info@littlehandsformom.com

Include:

Order number
Brief description of the issue
Clear photos or a short video showing the defect

After verification:

We may offer a replacement depending on availability and the nature of the issue
In some cases, returning the item may not be required

Replacement items are usually processed within 7–14 business days.

Lost, Refused, or Unclaimed Packages

If your package is lost during transit:

Contact us with your order number and tracking details
We will open an investigation with the carrier and arrange a replacement or refund if the loss is confirmed

If a package is refused, unclaimed, or returned due to an incorrect address provided at checkout, a $35 fee will be deducted from the refund to cover administrative and shipping costs.

Cancellations and Right of Withdrawal

You may return your purchase within 30 days of receiving your order.

Please note:

Orders cannot be canceled after they have been shipped
If your order is already in transit, you may initiate a return after delivery
To request a cancellation before shipment, contact info@littlehandsformom.com as soon as possible

Return shipping costs remain the responsibility of the customer.

Chargebacks and Disputes

If you experience any issue with your order, we strongly encourage you to contact us first for a quick and fair resolution.

In the event of a chargeback or dispute, we may provide the payment provider with:

Order confirmation
Shipping and tracking information
Email communications and submitted images

Opening a dispute without prior contact may delay resolution and may affect future purchases.

Important Information

All approved returns must be sent to our central fulfillment warehouse in Asia
Return shipping costs are not covered
We are not responsible for delays or customs-related issues
Hygiene-sensitive items returned in used or non-hygienic condition will not be accepted
Returns are not free; shipping and handling costs apply

Contact

For any questions regarding this Return & Refund Policy:

Email: info@littlehandsformom.com

We are always happy to help.